Terms of Service
SnapDrop Xpress Courier Services
Terms & Conditions
Effective Date: September 4, 2026
By using SnapDrop Xpress Courier Services, registering for an account, shipping a package, receiving a package, or using any of our services, you agree to these Terms & Conditions.
1. Services
SnapDrop Xpress provides courier, freight forwarding, package receiving, air freight, sea freight, pack-and-ship, pickup, delivery, tracking, and related services.
2. Shipping Schedules
USA Air Freight operates Monday through Friday, five times weekly.
China Air Freight operates two times weekly.
USA Sea Freight operates once weekly.
China Sea Freight operates once weekly.
Schedules may be affected by customs, weather, airline schedules, shipping-line schedules, holidays, port congestion, warehouse delays, or other circumstances outside our control.
3. Shipping Rates
USA Air Freight:
0.1–0.5 lb: JMD $550/lb
0.6–1 lbs: JMD $650/lb
2-10 lbs: $550 and over: JMD $450/lb
USA Sea Freight:
US$8.50 per cubic foot
China Air Freight:
US$11 per pound
China Sea Freight:
US$350 per CBM
Rates are subject to applicable fees and may be changed by SnapDrop Xpress when necessary.
4. Freight Fuel Charge
A JMD $20 per-pound freight fuel charge applies to applicable shipments.
5. Package Weight & Measurements
Shipping charges may be based on actual weight, dimensions, volume, or other applicable shipping calculations depending on the service used.
For USA Sea Freight:
L × W × H ÷ 1,728 = Cubic Feet
For China Sea Freight:
L × W × H ÷ 1,000,000 = CBM
Actual warehouse measurements may be used to determine final charges.
6. Payment
Customers are responsible for all applicable shipping, customs, handling, storage, delivery, and other charges.
Packages over 10 lbs require full payment before delivery.
7. Large Package Handling Fee
Packages weighing over 15 lbs are subject to a JMD $500 handling and processing fee.
8. Storage
Packages are stored free for 14 days.
After 14 days, a JMD $100 per-day storage charge applies.
9. Customs
All shipments are subject to applicable Jamaican customs laws, duties, taxes, inspections, and government requirements.
Customers are responsible for providing accurate shipment information and documentation.
SnapDrop Xpress does not determine customs duties and cannot guarantee the amount assessed by customs.
10. Prohibited Items
Customers may not ship prohibited or restricted goods.
SnapDrop Xpress reserves the right to refuse, hold, return, or otherwise handle shipments containing prohibited or restricted items in accordance with applicable laws and carrier requirements.
11. Delivery
SnapDrop Xpress offers island-wide delivery and pickup services.
Free delivery is available to selected locations subject to conditions.
Delivery times are estimates and are not guaranteed.
12. Package Collection
Customers are responsible for collecting packages or arranging delivery after being notified that their packages are available.
Storage fees apply after the free storage period.
13. Tracking
Tracking information is provided for eligible shipments. Tracking updates may be delayed due to carrier, customs, warehouse, or technical circumstances.
14. Damage or Loss
Customers must report damaged, missing, or incorrect shipments promptly.
Supporting documentation may be required before a claim can be considered.
15. Refunds
Refunds and cancellations are subject to the applicable refund policy.
Once a shipment has been dispatched, shipping charges may be non-refundable.
16. Customer Information
Customers are responsible for ensuring that their name, telephone number, email address, delivery address, package information, and other account details are accurate.
SnapDrop Xpress is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.
17. Delays
SnapDrop Xpress is not responsible for delays caused by circumstances outside our reasonable control, including:
Customs inspections
Government actions
Weather
Natural disasters
Airline delays
Shipping-line delays
Port congestion
Warehouse delays
Transportation interruptions
Strikes
Holidays
Incorrect customer information
Prohibited or improperly declared goods
18. Changes to Rates and Policies
SnapDrop Xpress reserves the right to update shipping rates, fees, schedules, services, and policies when necessary.
Updated information will be published through appropriate SnapDrop Xpress channels.
19. Acceptance of Terms
By using SnapDrop Xpress services, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Last updated: 9/5/2026